Refund policy

Satisfaction Guarantee 30 days On every product, even if opened and partially used
Statutory Return Window 14 days Your UK statutory right on sealed, unopened products
Refund Processing 5 days Back to your original payment method once approved

Our Commitment

Every Elysium formula is produced to GMP-certified standards and leaves our fulfilment centre in perfect condition. We stand behind what we make — which is why, in addition to your statutory rights, we offer a 30-day satisfaction guarantee on every product.

Brand Guarantee If you are not satisfied, we will make it right. Contact us within 30 days of delivery. No return required on opened products. One claim per product, per customer.

Your Statutory Rights

As a UK consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason, under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the item. These rights apply to unopened, sealed products only. Under Regulation 28, sealed goods not suitable for return due to health protection or hygiene reasons are exempt once unsealed — all Elysium products fall within this exemption for standard statutory returns. Our 30-day guarantee exists entirely separately from and in addition to these statutory rights.

30-Day Satisfaction Guarantee

We are confident in the quality and efficacy of our formulas. If you are not satisfied for any reason, you may request a refund within 30 days of delivery — even if the product has been opened and partially used. The following conditions apply:

Condition
Detail
Purchase
Must be purchased directly from elysium-supplements.com
Timing
Request submitted within 30 days of confirmed delivery date
Limit
One claim per product, per customer — not available on repeat purchases of the same product
Bundles
Covered per order, not per individual item within a bundle
Return
No return of the opened product is required — simply contact us with your order details

How to Request a Refund

Contact us at hello@elysium-supplements.com within your eligible window and include the following:

Required
Details
01
Your order number
02
The reason for your request
03
Photographs of the product and packaging if the item arrived damaged or incorrect

We will respond within 2 business days. Returns sent without prior authorisation may not be processed.

Returning Unopened Products

If returning an unopened product within the 14-day statutory window, items must be in their original sealed packaging with proof of purchase, and shipped back within 14 days of receiving authorisation. Return postage is the customer's responsibility unless the return is due to our error. We recommend a tracked service — we cannot process refunds for items lost in return transit without proof of postage.

Damaged or Faulty Products

If your product arrives damaged or appears faulty, contact us within 30 days of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you, including return postage where applicable. This is in addition to your statutory rights under the Consumer Rights Act 2015.

Refund Processing

Once your request is approved, refunds are processed within 5 business days to your original payment method. Please allow up to 10 business days for funds to appear depending on your bank or card provider.

We Cannot Refund

—
Ineligible Circumstances
×
Products not purchased directly from elysium-supplements.com
×
Requests submitted outside both the 14-day statutory and 30-day guarantee windows
×
Repeat claims on the same product by the same customer
×
Returns sent without prior authorisation
×
Claims we reasonably believe to be fraudulent or made in bad faith

Chargebacks and Payment Disputes

We take fraudulent chargeback claims seriously. In the event of a dispute, we will provide the relevant card network or payment provider with full documentation including order confirmation, delivery tracking, and all communication records. We encourage any customer with a genuine concern to contact us directly first — our 30-day guarantee exists precisely so that no customer ever needs to raise a dispute.

Contact

For all refund requests, returns, or order queries, please contact us at hello@elysium-supplements.com. We aim to respond within 2 business days.